Privacy Policy

ActiveSGV

Effective Date: March 03, 2026

Active San Gabriel Valley (“ActiveSGV,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

Visit our website (https://www.activesgv.org)
Apply for or participate in our e-bike lending library
Become a member
Make a donation
Contact us or otherwise interact with our organization

If you do not agree with this Privacy Policy, please do not use our services.

For questions, contact: info@activesgv.org

1. Information We Collect

A. Information You Provide to Us

We collect personal information you voluntarily provide when you:

Apply for our e-bike lending library
Complete resident verification
Become a member
Make a donation
Sign up for communications
Contact us

Depending on the interaction, we may collect:

Full name
Email address
Phone number
Residential address
ZIP code
Proof of residency documents (such as a utility bill, lease, or government-issued ID showing address)
Emergency contact information (for program participation)
Membership status information
Donation amount

We collect residency documentation solely to verify eligibility for our resident-based programs.

B. Sensitive Personal Information (CPRA Disclosure)

Under the California Privacy Rights Act (CPRA), certain data elements may qualify as “Sensitive Personal Information,” including:

Government-issued identification numbers
Financial account information
Precise geolocation (if ever collected)

We do not collect Social Security numbers.

If government-issued identification or residency documentation is provided for verification purposes, it is used solely to confirm residency eligibility and is deleted after verification is completed (see Section 6 – Data Retention).

We do not use sensitive personal information to infer characteristics about you.

C. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Pages visited
Date and time of visit

This information is used for website functionality, analytics, and security.

We may use cookies or similar technologies for performance and analytics purposes.

2. How We Use Your Information

We use personal information to:

Verify residency eligibility for our e-bike lending library
Administer membership and lending services
Process payments
Communicate about programs, events, or updates
Send receipts and confirmations
Respond to inquiries
Maintain website security
Comply with legal obligations

We process personal information only for legitimate nonprofit purposes and as permitted by applicable law.

3. Resident Verification Process

To ensure that our e-bike lending library serves eligible residents, we require proof of residency.

Verification documents are:

Reviewed solely to confirm residency
Not used for any unrelated purpose
Not retained longer than necessary

Once residency is confirmed, copies of proof-of-residency documents are securely deleted.

We do not retain government-issued ID copies beyond the verification process.

4. Payments and Third-Party Processing

Membership payments and certain transactions are processed through Square.

We do not store full credit card numbers or payment card security codes on our servers. Payment information is collected and processed directly by Square in accordance with its privacy policy and security standards.

We may receive limited transaction information (such as payment confirmation, amount, and payer name) necessary for recordkeeping and accounting.

5. How We Share Information

We do not sell or share personal information for cross-context behavioral advertising.

We may disclose personal information to trusted service providers that assist us in operating our organization, including:

Payment processors (e.g., Square)
Website hosting providers
Email communication platforms
IT and security providers

These providers are contractually required to use personal information only to provide services to us.

We may also disclose personal information:

To comply with legal obligations
To respond to lawful requests
To protect our rights or property
In connection with a reorganization or transfer of assets

6. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy.

Retention practices include:

Residency verification documents: Deleted promptly after verification is completed
Membership records: Retained for the duration of membership and as required for legal or accounting purposes
Donation records: Retained as required by tax and nonprofit recordkeeping laws
Communications: Retained as reasonably necessary to respond to inquiries

When information is no longer needed, we securely delete or anonymize it where feasible.

7. Data Security

ActiveSGV is committed to maintaining the confidentiality, integrity, and availability of your data.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Our security measures include:

Use of a Web Application Firewall (WAF)
Intrusion Detection and Prevention Systems (IDS/IPS) for continuous threat monitoring
Regular security updates and patch management to address vulnerabilities
Periodic security audits and penetration testing conducted by qualified third parties
Role-based access controls limiting data access to authorized personnel
Regular, automated backups of critical data to support business continuity and recovery

While we take appropriate measures to protect your information, no method of transmission over the Internet or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

8. Your Privacy Rights (Including CPRA Rights)

If you are a California resident, you have the following rights under the CPRA:

Right to Know what personal information we collect, use, disclose, or share
Right to Access specific pieces of personal information
Right to Correct inaccurate personal information
Right to Delete personal information (subject to legal exceptions)
Right to Limit Use and Disclosure of Sensitive Personal Information
Right to Opt-Out of Sale or Sharing of personal information
Right to Non-Discrimination for exercising your privacy rights

ActiveSGV does not sell or share personal information as defined under California law.

To exercise your rights, contact us at:
info@activesgv.org

We will verify your identity before processing certain requests and will respond within the timeframe required by law.

You may designate an authorized agent to submit a request on your behalf.

9. Categories of Personal Information Collected (CPRA Notice)

In the preceding 12 months, we may have collected the following categories of personal information:

Identifiers (name, address, email address, phone number)
Personal information described in Cal. Civ. Code §1798.80(e) (contact information)
Commercial information (membership payments, donation records)
Internet or network activity (website usage data)
Sensitive personal information (limited to residency verification documents, when provided)

We do not sell or share personal information for advertising purposes.

10. Do Not Track

Our website does not currently respond to “Do Not Track” browser signals due to the lack of a uniform industry standard.

11. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Effective Date.” Continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

ActiveSGV
Jeff Seymour Family Center
10900 Mulhall St.
El Monte, CA 91731
United States

Email: info@activesgv.org